My Product is Damaged or Defective; How Do I Return It?


If you received your product and believe it to be defective, or it arrives damaged, don't worry - we will get you taken care of by offering you a replacement. Simply reach out via the "Contact Us" link found at the top of this page within 30 days of your purchase's shipment date.  Include your order number and any photo evidence you may have showing the damage or defect.

We're happy to help out!


IMPORTANT: We require physical evidence for any return/replacement requests, so please include this information in your initial email.  This will help our team expedite the process, so we can send you a new, working product as soon as possible. 

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  • 0

    Not sure what the problem is, but after receiving an order that was defective, trying to get a response from customer service has been very slow.  It has so far taken over 3 business days with no response. I have never encountered this slow a response from any of my many other online purchases.

    As a frequent customer, the fun of purchasing from this company has diminished.

    Currently a disappointed customer.

    Santa Barbara, CA

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